As a one stop solution, Pro Virtual Receptionist connects you with the call center to get the job done. So whether you need a bilingual operator to schedule office appointments or a 24 hour remote receptionist service to handle call overflow problems, we have a virtual receptionist solution that can be fully customized to your needs.
Some businesses may require more than a standard virtual receptionist or communication service and may prefer to take advantage of new age call center technology. With cutting edge teams and partners throughout the United States we have identified telephone answering service companies with the most powerful tools that your money can buy, and best of all these tools generally do not increase your cost. Don’t just settle when you can be even more competitive in todays market with proprietary answering service solutions for your office that are easily integrated with your current company systems.
Answering Service: For the business that requires a live receptionist to answer their calls on demand. Enjoy a full suite of services including scheduling appointments for your clients, processing sales orders, and more all for a price to meet your needs. Service includea real time reporting , web chat services, and all you need to offer better customer service 24/7.
24 Hour Service: For business owners that require calls answered after hours, nights, weekends or anytime the need arises. Forward your calls 24 hours a day or as needed and only pay for the time you use the service. All the whistles and bells are included and you’ll never worry about missing another opportunity. Grow your business with a live service today.
RSVP Event Registration: For the client the needs support with RSVP, venue, conference, or event planning. Get answering service support for registrations, guests list, agenda details, and more so you can stay focused planning your big event. Call centers can easily integrate with your systems and offer a smooth and seamless process for your guests and attendees.
Literature Requests: No matter what time your customers call for information and literature they’ll get it. This is the perfect solution to easily disseminate information to your clients and have their questions answered by trained professional agents. Get access to cutting edge technology and all the tools for an in-house type experience.
Appointment Scheduling: For those that need appointments set we recommend this service which can work with your company’s online calendar or one can be provided. This service includes reminders by email or phone, and notifications are sent in the event that one of your appointments are cancelled.
Order Taking & Fulfillment: You’ll never miss a sales opportunity with a order processing call center solution. Includes order taking and sales entry and can support an ecommerce website or a full catalog of products. From small orders to big Amazon solutions we can help .
Bilingual – Spanish Support: An affordable solution for businesses that support the Hispanic community and need a live bilingual answering service translator to provide their callers with world call customer service. Agents are fluent in English and Spanish giving you peace of mind that each callers needs are fully met. Now you can speak their language 24/7.
Lead Capture: Let a virtual receptionist service capture and qualify your leads. There’s better way to maximize your advertising efforts. Use online reporting to keep track of sales form the first response to the close. Full support from live friendly representatives the are committed to making the most our of every call.
Disaster Recovery: When disaster hits you need crisis management in place. No matter if it’s a large ice storm, hurricane, or other inclement weather emergency you wont be caught off guard with the support of a quality disaster recovery answering service. Keep your office at full operations no matter what happens with this business contingency plan and discovery the peace of mind that only comes to those who are prepared in advance.
Help Desk Support: Everything you need from trouble ticket logging to IT tech support. Agents will offer 24×7 help desk support with cutting edge technology combined with a staff that has been trained specifically on your products and services. Make customer care your #1 priority with this solution and see for yourself what a small investment can return.
